Terms and conditions

REGULATIONS ON PROVIDING SERVICES ON THE WEBSITE PIRKEU.LT  


1. Definitions and interpretation of contract  

1. 1 This Service Agreement (hereinafter referred to as "the Agreement"), executed by JSC Pigu perku group acting as the "Seller" on behalf of its customer acting as the "Buyer". This Agreement becomes binding on the Data Controller and the Data Controller in accordance with the General Data Protection Regulation. The services of JSC Pigu perku group are provided in accordance with the following terms and conditions. By registering on the OstaEU.fi website, each user of the service agrees to the terms and conditions of the providing services.  

1.2 When ordering online services, the contract shall be deemed to have been entered into and effective from the moment the Buyer registers and ticks that he/she agrees to these Terms of Service and undertakes to comply with them. The data provided during the order is stored in the Seller's database. 

1.3 By confirming its identity, the Buyer hereby agrees that JSC Pigu Perku Group will process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and Council. JSC Pigu perku group acts as data processor on behalf of its customer acting as data controller. When processing your personal data, we are following 27 April  2016 Regulation (EU) 2016/679 of the European Parliament and Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the "Regulation"), the Law on Legal Protection of Personal Data of the Republic of Finland ("LLPPD"), the Law on Electronic Communications of the Republic of Finland ("LEC") and other directly applicable legal acts , regulating personal data protection, as well as instructions of data protection supervisory authorities (in Finland – State Data Protection Inspectorate).  

2. Buyer‘s rights and obligations   

2.1 The Buyer must provide the Seller with the correct identifying information at the time of registration.  

2.2 By ticking "I agree to the website regulations" in the order field and clicking the "sign up" button, the Buyer confirms that he/she have read, agree to and accept to be bound by these Regulations, ie. a sale-purchase contract is concluding between the Seller and the Buyer.  

2.3 The Buyer agrees that JSC Pigu perku group does not bear the risk of shipment for breakage, perishable and non-resistant to temperature fluctuations goods.  

2.4 By agreeing to the Regulations, the Buyer undertakes not to ship goods prohibited under the Government of the Republic of Finland regulations and to leave Germany, Spain, Poland, England, France, Italy, Lithuania, Latvia, the Netherlands, the Czech Republic, Portugal and Japan under German, Spain, Polish, English, French, Italian, Lithuanian, Latvia, Dutch, Czech, Portuguese and Japan law: 

  • radioactive, explosive, corrosive, poisonous, flammable, not cold-resistant, strongly odorous or lubricating materials;
  • explosives and fireworks;
  • leak-proof and breaking tankages products with liquids;
  • perishable food  and non-food products;
  • money (coins, banknotes) and their equivalents, credit and prepaid cards, bank checks, blank checks, shares, bonds, promissory notes, gift cards, event tickets, lottery tickets, activated SIM cards for mobile phones,
  • personal documents;
  • precious metals and precious stones, antiques, works of art;
  • alive animals, birds;
  • not properly packed  sharp and cutting objects, narcotics and psychotropic substances (including medical cannabis);
  • explosives, weapons, ammunition and their parts;
  • tobacco and alcoholic beverages;
  • smoking products (e.g. e-cigarette flavors, cigarette liquid, etc.);
  • items with offensive or obscene inscriptions or images;
  • aerosols;
  • counterfeit goods infringing intellectual property rights (IPR);
  • banderole / tax stickers;
  • biological substances and infectious agents;
  • gas cylinders;
  • fire extinguishers;
  • jewelry and watches (except bijouterie);
  • magnets and other items containing ferromagnetic materials;
  • naphtha:
  • hunting (animal) trophies, animal parts (skin, bones, horns, fur), animal remains or products of animal origin not intended for human consumption;
  • counterfeit currencies;
  • single (not installed) airbags;
  • single batteries;
  • dangerous and flammable substances (according to IATA requirements);
  • items with pornographic and other offensive content;
  • prescription and over-the-counter medicines outside the European Union;
    safety belts;
  • dry ice;
  • self-inflating life jackets;
  • precious metals;
  • engines, generators and gearboxes or other automotive parts that contain
  • fuel;
  • human organs, embryos and remains, including ashes;
  • all items, the transportation of which is prohibited by law in the country of origin, transit or destination (eg ivory products);
  • other items that are prohibited to be sent in accordance with the resolutions of the Government of the Republic of Finland and exported from Germany, England, Poland, France, Italy, Latvia, Lithuania, the Netherlands, the Czech Republic, Portugal and Japan in accordance with the laws of Germany, England, Poland, France, Italy, Latvia, Lithuania, the Netherlands, the Czech Republic, Portugal and Japan.

2.5 By accepting the Regulations, the Buyer undertakes to pay for the goods shipped to Finland. The parcel must be accompanied by a sales receipt or invoice. In the event of a breach of the obligation, the Buyer will have to refund losses to the Seller.   

2.6 By agreeing to the Regulations, the Buyer agrees that unallocated and unidentified parcels will be disposed of after a 3 month storage period.  

2.7 By agreeing to the Regulations, the Buyer agrees to pick-up the parcels within 30 calendar days from arrival in distribution center, ie. in case of change of parcel status – Parcel in distribution center. If the parcels are not picked-up within 30 calendar days, a charge of 1 EUR per each parcel shall be charged for each additional day of storage.  

2.8 By confirming his/her identity, the Buyer agrees to receive informative e-mails about parcel status changes, important changes, etc. news. The information is sent before you opt out of receiving direct marketing messages.

2.9 The Buyer must pay all costs (value of the parcel, sellers' delivery costs, etc.) related to the parcel before the parcel is delivered to UAB Pigu Perku Group warehouses in abroad. Parcels, which costs are unpaid or partially paid at the moment of delivery to a foreign warehouse, will not be accepted and the customer will not be able to submit claims for such parcels. All parcels must be paid before the delivery to UAB Pigu Perku Group foreign warehouses.  

2.10 If your shipment is non-standard dimensions, you must contact our customer service before delivery. If shipment length measurements is bigger than 220 cm, you should contact our customer service personally.

3. Seller‘s rights and obligations  

3.1 The Seller undertakes to deliver to the Buyer his goods received in warehouses in Germany, Spain, Poland, England, France, Italy, Lithuania, Latvia, the Netherlands, the Czech Republic, Portugal and Japan to Finland, if the Buyer has not breached his obligations.


3.2 The Seller undertakes to ensure the confidentiality of the Buyer information entrusted to him and not to disclose it to other persons without the Buyer's consent, except as provided by law.  

3.3 The Seller shall not be liable for damaged parcels not received or received:  

3.4 In case of suspicion regarding the contents of the parcel, we reserve the right to inspect the parcels or to repackage them in the case of large volumes.  

3.5 If the parcel contains prohibited articles, JSC Pigu perku group shall return such parcel to the shipper or confiscate it in the cases and according to the procedure prescribed by law.  

3.6 JSC Pigu perku group is not responsible for non-delivery of postal items, if the wrong address is indicated, the recipient refuses to accept the postal item.  

3.7  JSC Pigu perku group refuses to accept parcels from the third countries.  

3.8 JSC Pigu perku group assumes no responsibility for items received in error in connection with the contents of this section. JSC Pigu perku group has the right to suspend the shipment at any stage and to check the contents of the package by writing a commission report if it suspects that the parcel contains prohibited articles that may endanger human health or other parcels, and are prohibited to ship in the territory of other states.In case of suspicion that the Buyer may violate the laws of the Republic of Finland, the Republic of Poland or the United Kingdom and the Federal Republic of Germany, Republic of Spain, Republic of French or Republic of Italy the Republic of Latvia, the Republic of Lithuania, the Netherlands, the Republic of Czech, the Republic of Portugal or Japan JSC Pigu perku goup may refuse to accept the parcels and, if accepted, return them to the Seller. In such case, JSC Pigu perku group shall take all necessary security measures. The Payer for service shall reimburse JSC Pigu perku group for any losses and expenses incurred as a result, regardless of the country in which they were incurred. 

3.9 When choosing delivery through our partner services (DPD, Itella), during the delivery of the shipment, the Buyer or the Buyer's representative must check the condition of the shipment packaging together with the representative of the transport company. If the goods are accepted from the courier without claims, claims for damaged goods will not be considered. 
If the packaging of the consignment is damaged, the Buyer or the Buyer's representative must not accept the consignment. In this case, the representative of the transport company, together with the Buyer or the Buyer's representative, fills in a special inspection report of the consignments, in which it indicates the violations found. At the latest, file a claim for violations or other discrepancies within 24 hours. from the hour of receipt of the shipment (from the moment you confirm the receipt of the shipment by signing the courier). 
Upon receipt of the consignment by the Buyer or the Buyer's representative and signing without notice on the data logger or paper delivery confirmation provided by the transport company's representative, the additional services specified in the data logger or paper delivery confirmation shall be deemed to have been duly performed unless proven otherwise.

3.10 When choosing delivery through our partner (DPD / Posti) self-service parcel terminals, you must check the shipment at the self-service parcel terminals at the time of pickup. If you notice that shipment is damaged you must contact OstaEU customer service immediately. After contacting our customer service department, you will be given all the information you need to make a claim to courier service.

3.11 Responsibility of UAB Pigu Perku Group starts only from the moment when the employee of UAB Pigu Perku Group has accepted the shipment in the foreign warehouse. If the consignment has been improperly packaged and damaged during transportation, due to improper packaging, UAB Pigu perku group is not responsible for damages to the customer, even if the consignment has been accepted.

4. Proper packaging

4.1 Parcels must reach our warehouses properly packaged and undamaged (without defects), because otherwise Pigu Perku Group does not take responsibility for parcels damaged during transportation and does not compensate for the losses incurred.

4.2 All parcels must have an outer packaging adapted to the specific characteristics of the contents of the package. Proper packaging of a parcel is such that it is not possible to reach and damage the good inside without damaging the packaging. The packaging must protect the contents in such a way that they are not damaged by pressure, transportation with other parcels and further administration. The packaging must also ensure that there will be no danger to people, other parcels, equipment, transport, etc.

4.3 If shipments are received without package, box or improperly packaged, an additional fee may apply for packaging.

4.4 Packaging requirements for parcels:

  • rigidity and stability;
  • filling;
  • tightness;
  • sealing.

 More about it - PROPER PACKAGING.

4.5 If the consignment has been improperly packaged and damaged during transportation, due to improper packaging, UAB Pigu Perku Group is not responsible for damages to the customer, even if the consignment has been accepted.

4.6 Insurance applies only to a properly packaged consignment.

5. Payment arrangements   

5.1 All payments, depending on the payment method you choose, are made to the bank account of JSC Pigu perku group or an authorized third party JSC Paysera LT or Maksekeskus AS, providing payment services, indicated on the website.

6. Insurance

6.1  All our customers' parcels are automatically insured by ERGO Insurance SE Finnish Branch under the standard carrier liability (in accordance with the International Convention on the Contract for the International Carriage of Goods by Road (Warsaw Convention)), which is free to the customer, but the standard liability of the carrier under the Convention on the Contract for the International Carriage of Goods by Road (Warsaw Convention) for the amount of compensation shall be equal to approximately EUR 10 per kilogram. 

The customer can additionally insure the parcel using the Ostaeu platform. 

6.1.1 The sum insured cannot exceed the actual value of the purchase. The sender may be prosecuted for fraudulently stating or falsifying the value of the parcel than it actually is.

6.1.2 If the parcel is picked up at the collection point, the parcel must be checked at the time of collection. Otherwise, shipment insurance may not apply.

6.1.3 The insurance is valid for transportation to the distribution centre. In the case of delivery order by a courier or a self-service parcel terminal, the third party carrying out the delivery shall take over the insurance liability.

6.2 OstaEU Insurance

6.2.1.Customers ordering their purchases through the Ostaeu platform have the opportunity to order insurance for their parcel against accidents and to recover an amount equal to the value of their contents and shipping costs for a damaged or lost parcel:

6.2.2 The maximum amount of insurance (assessment) is EUR 1000.

6.2.3 When placing an order and choosing the value of the insured parcel, the total value of the parcels may not exceed the sum insured of the entire insured parcel.

6.2.4 The sum insured cannot exceed the actual value of the purchase. The sender may be prosecuted for fraudulently stating or falsifying the value of the parcel than it actually is.

6.2.5 If the parcel is picked up at the collection point, the parcel must be checked at the time of collection. Otherwise, shipment insurance may not apply.

6.2.6 The insurance is valid for transportation to the distribution centre. In the case of delivery order by a courier or a self-service parcel terminal, the third party carrying out the delivery shall take over the insurance liability.

6.3 OstaEU or other ordered insurance does not cover any expenses or losses incurred under the following conditions:

6.3.1 Consequence type costs (costs indirectly caused by an insured event, e.g. downtime).

6.3.2 Negligence of the customer or third parties (e.g. improper packaging).

6.3.3 The parcel contains prohibited purchases as specified in clause 2.4 of the OstaEU Rules, even though OstaEU has delivered to Finland.

7. UK declarations

7.1 The seller does not submit UK declarations of legal entities. Only declarations of natural persons are submitted.

7.2 The customer must declare parcels from the UK within 24 hours from the entry of the consignment into the system.

7.3 Goods which can't be transported by the Seller due to excise duty or special transport needs, will be returned to the sellers at the buyer’s expense. By agreeing to the rules, the buyer undertakes not to ship:

  • radioactive, explosive, corrosive, poisonous, flammable, not cold-resistant, strongly odorous or lubricating;
  • leak-proof and breaking tankages with liquids;
  • perishable food  and non-food products;
  • money, bonds, coins, precious metals and stones, securities, antiques, personal documents;
  • alive animals, birds;
  • not properly packed  sharp and cutting objects, narcotics and psychotropic substances;
  • explosives, weapons, ammunition and their parts;
  • tobacco and alcoholic beverages;
  • items with offensive or obscene inscriptions or images;
  • disinfectant liquids and other such measures;
  • body deodorants and antiperspirants.
  • perfumery and its products;
  • indoor air fresheners or refreshers;
  • other items that are prohibited to be sent in accordance with the resolutions of the Government of the Republic of Finland and exported from United Kingdom in accordance with the laws of the United Kingdom.

7.4 If the information in the declaration is incorrect and there are doubts about the accuracy of the data, the shipment can be checked at any time and in the case of incorrect information, the shipment's path can be interrupted at the same moment.

7.5 The following information must be provided on the third countries declarations document:

  • sender/seller information;
  • invoice/purchase date;
  • invoice/purchase order number;
  • total amount and currency;
  • amount for transportation and products.

8. Tavaroiden ostopalvelu

8.1 UAB Pigu Perku group on välittäjänä tuotteen myyjän ja ostajan välillä, joten UAB Pigu Perku group ei ole tuotteen myyjä eikä vastuussa tuotteen onnistuneesta toimituksesta UAB Pigu Perku Groupin varastoon ulkomailla tai tuotteen laadusta. Eikä muihin kohtiin, jotka eivät liity UAB Pigu Perku groupin palveluihin. Ostajan ja myyjän välisissä ongelmissa UAB Pigu Perku group, saatuaan ostajalta ajoissa ilmoituksen ongelmista, voi tarjota vain viestintäapua. Tarvittaessa UAB Pigu Perku group voi lähettää kaikki tarvittavat maksuvahvistukset.

8.2 Ulkomaisissa verkkokaupoissa tuotteen myyjä ilmoittaa kunkin myytävän tuotteen ominaisuudet kunkin tuotteen kuvauksen vieressä. UAB Pigu Perku group ei vastaa siitä, että ulkomaisten verkkokauppojen tuotteet eivät välttämättä vastaa todellista kokoa, muotoa, väriä tai muita ominaisuuksia.

8.3 Ulkomaisten verkkokauppojen myyjät antavat oman maansa lakien mukaisesti ostettujen tavaroiden laadusta tietyn tyyppisille tavaroille tietyn ajan voimassa olevan takuun, jonka määräaika ja muut ehdot on määritelty tavaran kuvauksissa.

8.3.1 Tarkemmat tiedot tuotteiden takuuehdoista löytyvät ulkomaisten verkkokauppojen kuvauksista.

8.4 UAB Pigu Perku Group on pohjimmiltaan välittäjä, joten se voi laskuttaa vain välityspalveluista mukaan. Voit lukea lisää Verohallinnon sivuilta.

8.5 UAB Pigu Perku group voi laskuttaa vain välityssumman, UAB Pigu Perku groupista maksamasi summan ja alkuperäisen tuotteen välisen erotuksen toimituksesta UAB Pigu Perku Groupin ulkomaille sijaitseviin varastoihin. UAB Pigu Perku group ei laskuta ostamistasi tuotteista, sillä se ei myy niitä vaan ainoastaan välittää tavaran ulkomaisista verkkokaupoista. UAB Pigu Perku group voi asiakkaan pyynnöstä pyytää myyjältä laskun asiakkaan ilmoittamilla tiedoilla sekä muita tavaran ostoon liittyviä asiakirjoja.

8.6 The price of the goods purchase service depends on the value of the goods (if the seller's delivery to the OstaEU warehouse abroad is not free, it is added to the amount of the goods). 

9. Return of goods 

9.1 Goods purchased through the Goods Purchase Service.

9.1.1 The goods purchased through the Goods Purchase Service, regardless of the country, may not be returned to the Seller.

9.1.2 If delivered goods were damaged, did not match the description, etc., due to the seller of goods fault (e.g. improper packaging) and the seller agrees to compensate for the losses incurred, the fee for the Goods Purchase Service provided by OstaEU is not refunded.

10. DPD services

The maximum possible length of one side of the package when shipping via DPD couriers is 3 m. If length of one side of the package is longer than 3 m, additional fees may apply. Please contact OstaEU customer service before ordering a shipment longer than 3 m.

11. Money refund 

11.1 Refund terms of OstaEU Goods purchase service fee.

11.1.1 If the purchase is not possible due to the fault of UAB PIGU PERKU GROUP, 100% of the purchase fee is returned to the Buyer.

11.1.2 If the purchase is not possible due to foreign e-shop‘s  fault:

  • foreign e-shop immediately cancels the order (within 1 hour), 100% of the purchase fee is returned to the Buyer.
  • foreign e-shop cancels the order within 1-2 days, 50% of the purchase fee is returned to the Buyer.
  • foreign e-shop cancels the order after more than 2 days, the purchase fee is not refunded to the Buyer.

11.1.3 If the purchase is canceled due to the Buyer's fault:

  • the Buyer cancels the order within 1-2 days, 50% of the purchase fee is returned to the Buyer.
  • the Buyer cancels the order after more than 2 days, the purchase fee will not be refunded to the Buyer.

11.2 If the Goods purchase service cannot be performed, the money paid by the Buyer for the goods will be refunded within 7 working days from the receipt of the request. If the purchase service fee is refunded, the refund is made within 7 working days from the receipt of the request.

12. Customer claims

Customer claims are considered within 30 calendar days.

13. Privacy policy